exchange account

Apple Profile Manager 2 issue (two issues actually)

rizzinim's picture
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Hello,

I just deployed 24 iPads in my company, and I'm using Apple Profile Manager 2 as MDM solution.

I'm using variable to create a single configuration profile that will load user info automatically, leaving just password entry for the users.

%short_name% is used as variable for user account
%mail% is used as variable for the exchange server email

Everything go smooth, the user enter his password and mail start to receive exchange mails.

1st issue:
It turns out that exchange mail configured in this way are not fully recognized by iOS:
1- if you use mail everything works fine
2- if you use 3rd party app like Smart Office 2 or BBC app, and you want to share via mail something you get a message that first you need to configure an email account
3- if you configure extra email account like iCloud one or gmail one, any of them can be selected as default email account, except for the exchange account that won't be listed at all, like if it don't exist, but it's there and working from mail app.
The above is verified both with iOS 6 and iOS 7, so it's not iOS7 issue

2nd issue:
a guy left the company, a new guy get the iPad, he enroll the device login in with his account info, but exchange mail setting still report the previous user mail (configured as explained before)
I tried restoring iPad, soft and hard reset, from the device and connected to the MDM (MacMini), I assume the problem is in MDM software and not in the device itself considering when it's restored it's completely empty

Any idea / suggestion?
Any help will be appreciated
Thanks
Max

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