Handling Users Questions...

bryansmilk's picture
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In the recent years we all have seen the many revisions of iOS and with each one comes the famous "my battery is draining because of the upgrade" As we all do as techs and support we look for the usual, such as exchange settings and apps currently running. Recently, I came across a user that is claiming that he is losing battery so rapidly he can't get through a few hours, when on-site to evaluate this claim no such situation exists. So I have decided to start taking action as convincing Apple to swap out the phone may not actually be the answer. Wanted to hear what the communities strategy has been to evaluate, support and explain to a client "it might be you"

Multiple MDM solutions managing 1 device?

MaciekSA's picture
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I work in the Enterprise Mobility space, as this area matures I have started to see the need for a single device, usually at board level being used in multiple organisations.

The question posed is can a device be enrolled into multiple MDM solutions?

Anyone else stumbleupon this?


All About Apple ID Two-Factor Authentication

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[Editor's note: This was originally posted on tekserve.com, but I thought it was useful enough to post here too.]

Apple recently enabled a new security feature for Apple ID accounts called “Two-Step Verification.” This is a form of multi-factor authentication that can help keep your account more secure. I am a huge fan of multi-factor authentication and have enabled it on almost every account that offers it. This post will explain just what the technology is, why it’s helpful, and how to use Apple’s implementation specifically.

What Is Multi-Factor Authentication?

In order to log in to an online service, such as my email, I need to authenticate with the server. When I go to Gmail, for example, Google does not intrinsically know that it’s me trying to connect. I need to first provide the server with proof that I’m the owner of the account before being allowed access to my data. My password is one possible “factor” for authentication. It proves to Google’s server that it is indeed me, and not someone else, who is trying to access my data, and allows me in to see it.

How the iPad ruined the lives of IT architects

Aaron Freimark's picture
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The Register has an article on an important but often overlooked aspect of iPads in business. Users want them working, all the time.

My iPad is more robust than most of the appliances in my kitchen never mind an enterprise data centre... As a result of this turnaround, the role of an IT architect has got even harder, especially in the small- and mid-enterprise sectors where arguably the pace of IT change has never been faster and the lack of IT governance has never been lower

Have you noticed this too?

Issues with enterprise activesync and certificate updates...

John Payne's picture
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We use x509 TLS certificates as part of our authentication to activesync. When the certificate renews, the way this works is the profile is removed from the device and re-added with the new credential.

Unfortunately, this means that the activesync account settings are reset to defaults (folders to sync, days, etc) as well as if the user had set the activesync as default account for mail, calendar, contacts.

Under the principle of least surprise, I'd like to force the activesync accounts to be default when provisioning or renewing. I haven't found any way of doing this with the standard AirWatch profile settings, so I was wondering if there's any MDM features I should be asking AirWatch for, or even if there's any custom XML that I can apply.

American Airlines gets approval for iPads in the cockpit (video)

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(Via travel blog Gadling.com)

Prevent updates for enterprise app?

puhri79's picture
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We have developed an enterprise app as add on to our backend system, which our customers can download from the app store. The app is not working standalone, but requires the corresponding server. Of course our customer don't want to allow their users to install all app updates we provide (~1 update every 2 month), since every release must go through a comprehensive testing process (with their customized backend system) before internal rollout. They either have a mdm solution in place, or have built up their own company app store. Due we are not developing this app for a single customer, we cannot hand out the ipa file. So my question is, how our customers can organize their deployment process to prevent/control updates via the app-store? I really hope you can help me!! THANKS

Apple Adds Two-Factor Authentication to Apple IDs

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Apple has added two-factor authentication to some Apple ID functions.

Two-step verification is an optional security feature for your Apple ID. It requires you to verify your identity using one of your devices before you can:

  • Sign in to My Apple ID to manage your account.
  • Make an iTunes, App Store, or iBookstore purchase from a new device.
  • Get Apple ID-related support from Apple.

Turning on two-step verification reduces the possibility of someone accessing or making unauthorized changes to your account information at My Apple ID or making purchases using your account.

We've noticed that at least some users (including me) are subject to a three day waiting period before activating 2FA. This may be a smart idea to prevent someone else from locking me out of my account. (Or it is paranoid.)

Apple has more information in an FAQ about the feature.

Does it work for you?

VPP Store Purchase History Nightmare is Now Manageable!

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I have been struggling with the VPP store (education), specifically, the purchase history section for a while now. It was always a nightmare when I needed to go back into my purchase history and find a specific App and re-dwonload the CSV(Drunk for that app.

It can be a huge pain because the site will only show the 20 most recent purchases until you click “show more”. Then you get another 20… and so on… and so on… and you get the pain. It would take me 5 min. just to get all my history to show. Then I would need to use a find command to find all the instances of a particular apps purchase. Again, a pain…  

I decided that I MUST find a better way!  I went to the Purchase History page, clicked show more until all my history was showing. Selected all the info, copied and pasted it into a Numbers spreadsheet. To my delight all the info coped over perfectly: Order date; Order; Name (with links to app page); Type; Order total; Licenses; Codes (WITH DOWNLOAD LINK).

Now I have a spreadsheet that I can do all the fun things you can with a spreadsheet. Most importantly is has all the live links!  As long as I am logged into the correct account on the apps store all the App and download links work perfectly. 

From here I will simply add to this spreadsheet as I make purchases and never need to use the stupid purchase history on the Apple site again!  Not sure why I didn’t think of this sooner!!!  Dense I guess! 

Loving life a little more now…

Share iPad Screen with 40 Others

Dennis's picture
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We have a field team of reps that visit retail stores. They are issued an iPad Mini to conduct their reports in the field. We would like to give the District Managers the ability to share their screen with their employees (between 30 and 40 people) to conduct trainings. We will at times need to share documents which I know there are lots of solutions, i.e. Join.Me Pro, but what we really need to be able share the actual screen so we can train them on how to access and fill out the call reports that they will use.

I am having a challenge finding a solution that will allow us to share our iPad screen with 30 to 40 people at once on their PCs or iPads where they can actually watch us using iPad Apps.

It would also be a bonus if this would allow the District Manager to also view an employee's iPad screen to help trouble shoot or answer an individual's question. This only has to share with one or two others at most.

Any suggestions?

About the Security Content of iOS 6.1.3

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See this Apple KB article: http://support.apple.com/kb/HT5704

Apple Fixes Lock Screen Vulnerability with iOS 6.1.3

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Apple has released iOS 6.1.3, fixing a recent lock screen vulnerability.

The update is available via software update. And as usual, http://ios.e-lite.org/ has compiled links for direct download.

Using client certificates in iOS

Jonukas's picture
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Hi all,

I'm trying to understand how iOS deals with certificates and I'm wondering if anyone can explain a few things to me. I'm working on a system that would provide users with a personal identification certificate for authentication to various services (email, Wi-Fi, websites, etc.) via a configuration profile. Profile creation isn't a problem, but in testing website authentication, it seems that iOS (or Mobile Safari) requires me to provide the CA certificates that should already be on the device.

Here is the certificate chain that my colleague provides me with when I get the user's cert:

AddTrust External CA Root
 ↳ UTN-USERFirst-Client Authentication and Email
    ↳ InCommon Standard Assurance Client CA
       ↳ User's personal certificate

At first, I added the certificate as a single payload of type com.apple.security.pkcs12 with all the CA certificates in the chain included in the p12 data blob. This didn't seem to work since I'd get a warning from MobileSafari in the console log:

no itentities, but we have a challenge <NSURLAuthenticationChallenge: 0x1ddccd90>

Along with the following dialog in the browser:

This website requires a certificate
The required certificate is not installed.

The server's ssl_error_log reported:

Re-negotiation handshake failed: Not accepted by client!?

So I tried breaking out the certs into individual payloads. According to this article, iOS 5 and 6 has "AddTrust External CA Root" and "UTN-USERFirst-Client Authentication and Email" preinstalled and I shouldn't have to install them again. So I just included "InCommon Standard Assurance Client CA" and the user's cert as two separate payloads (of types com.apple.security.pkcs1 and com.apple.security.pkcs12 respectively), but that didn't work. I was only able to get it to work if I installed the entire cert chain (using com.apple.security.root as the payload type for the root cert).

Why is that? Shouldn't it already know about the two CAs? I can understand adding the "InCommon" CA since it's not preinstalled, but It seems strange that I have to explicitly provide the other CA certs.

FWIW, I've found out that there are at least three versions of "UTN-USERFirst-Client Authentication and Email":

Intermediate CA (expires Saturday, May 30, 2020 6:48:38 AM EDT)
Intermediate CA (expires Sunday, December 31, 2028 6:59:59 PM EDT)
Root CA (expires Tuesday, July 9, 2019 1:36:58 PM EDT)

The root version is the one preinstalled in iOS. When I evaluate the user's cert with the Certificate Assistant in OS X, the cert status is good no matter what chain it uses, but could this multiple CA certs thing be an/the issue?

Two iPad-Focused Executive Lunches in New York City

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My employer and site-sponsor Tekserve is hosting two executive lunches in New York City in March. I hope those of you in NYC can make at least one of them. I'll be there (I'm even speaking at the second one), so make sure you say Hi!

Using Custom Apps in the Enterprise

Wednesday, March 20th • 12:00 – 2:00 p.m.
SD26 Contemporary Italian Cuisine
 • 19 E 26th St. (at Madison Square Park)

Art Chang and Kevin Kim, founders of enterprise app development studio App Orchard, will discuss how custom-built apps can help your enterprise increase profitability, empower workers with real-time data, and drive efficiency.

Seven iPad Deployment Mistakes You Can Avoid

Wednesday, March 27th • 12:00 – 2:00 p.m.
SD26 Contemporary Italian Cuisine
 • 19 E 26th St. (at Madison Square Park)

I'll be presenting an updated version of my talk on iPad Deployment Mistakes. Tekserve has helped clients like Showtime, Ann Taylor, Cablevision, and the Institute of Culinary Education successfully manage the iPad for thousands of employees. And along the way we've made lots and lots of mistakes. We've learned from these mistakes and you can too.

iOS MDM policy workflow

bhsgsh's picture
No votes yet

Can please anybody tell me what the policy workflow for any of the MDM policies is? eg; how does the "allow youtube" policy works (the complete workflow)

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