Hello MacEnterprise Community,
The Enterprise Device Alliance is conducting its 3rd annual survey of IT professionals at https://www.surveymonkey.com/s/EDAfallmobilesurvey2013
In our pursuit to develop the best solutions for your IT management challenges, we ask for your feedback on the use of mobile devices and non-Windows systems integration in large organizations. As the pervasiveness of these devices grows, your experiences and opinions, collected in these survey results every year, help us to better serve your needs.
To thank you for your contribution we will raffle one $50 gift certificate from Amazon for every 100 respondents. We will, of course, provide every participant with a copy of the results. Please make a difference and give us your thoughts.
Take the Survey here: https://www.surveymonkey.com/s/EDAfallmobilesurvey2013
On December 12 at 2 pm ET/11 am PT. Ryan Faas, noted IT journalist, will discuss the survey results with me, T. Reid Lewis, president of the Enterprise Device Alliance. This webcast will explore the results in detail, offering examples of how other companies are tackling the challenges presented by mobile device management.
Sign up for the Webcast here: https://www.brighttalk.com/webcast/9735/92691
Thank you on behalf of everyone who will benefit from the survey results.
T. Reid Lewis
Enterprise Device Alliance
For my first post here, I find myself pretty much at the cutting edge of all recently updated Apple Stuff.
Apple Configurator 1.4.2
Apple TV 6.0.1
OS X 10.8 Server and Clients.
Although I've learned computers since DOS and System 6, I'm sitting in front of Apple Configurator and Apple TV and can't quite guess how all these payload that are useful to iOS iPads can be useful to Apple TVs which are new stuff to me.
I googled a lot, asked in discussion dot apple dot com, tried Youtube, Yahoo and even BIng...
How can all these payloads that are useful to iOS iPads can be useful to Apple TVs?
Is there a good walkthrough for Apple Configurator 1.4.2 and Apple TV 6.0.x?
I'm wondering if anyone has come across a solution to our problem in any of the MDM software out there. We need to remotely reboot our iPads (NOT wipe). Basically, after a few days of our app running non stop on the devices, they need a refresh. If a remote reboot isn't possible, is it possible to close out the app and the relaunch it remotely? Currently, we're using Airwatch and there seems to be no function similar to this. If you have a solution, know a different provider with this function, or are looking for the same solution, please share.
Apple recently released iOS 7.0.4, which provides:
- Bug fixes and improvements, including a fix for an issue that causes FaceTime calls to fail for some users.
There's also a security fix, which is:
Impact: App and In-App purchases may be completed with insufficient authorization
Description: A signed-in user may be able to complete a transaction without providing a password when prompted. This issue was addressed by additional enforcement of purchase authorization.
I was wondering if anyone had found a solution to this...
We've got some iPad minis which we're supervising with Apple Configurator and then installing VPP apps with. However, on the iPads themselves, under 'iTunes and App Store' in Settings, there is a very tantalising switch for 'Updates' under 'Automatic Downloads', even when you are not signed into the App Store. Has anyone managed to get this to work? Or do you have to be signed in with an AppleID? And would it be craziness to sign in with the iTunes account used to authorise the apps on Apple Configurator?
Hopefully in the next day or two I'll be able to post a walkthrough of how VPP managed distribution works. But at this moment I'm stuck. On my AirWatch instance, everything works until the last step: I can get AirWatch to push the app to my iTunes purchase history. I've opened a ticket but no luck yet.
It is probably something peculiar about my configuration, but I figure I'd poll the group. Have any early adopters successfully used AirWatch & the new VPP?
Apple Launches "Managed Distribution" for App Store Volume Purchase Program (VPP) for Business and Education
Apple tonight updated its app Volume Purchase Program with several long-anticipated and important additions. The updates introduce a new "managed distribution" of apps to iOS 7 devices, allowing assignment and revocation' through Mobile Device Management. Here are the highlights:
- Works with most apps available in the public app store (both paid and free), custom B2B apps created for your organization by 3rd parties, and books from the iBooks store
- Either download the legacy redeemable codes, or use managed distribution to link your MDM server to have reassignable apps
- Managed distribution allows your institution to maintain ownership of the apps. Revoke apps from users when no longer needed, and reassign the licenses to different users.
- Managed distribution requires iOS 7 and a suitable MDM.
- MDM providers must be updated to work with the new system. Expect announcements over the next days and weeks.
- App assignment does not reveal the individual's Apple ID to the institution.
- Assigned apps are installed automatically on supervised devices. Unsupervised devices show a prompt to install.
- Education customers will be able to purchase by Purchase Order "coming later this fall". The rest of us need a credit card.
- Education customers are able to set up multiple administrators. The rest of us use a single login.
- Available in Australia, Canada, France, Germany, Italy, Japan, New Zealand, Spain, United Kingdom, and United States.
- Unused codes and codes redeemed by Apple Configurator may be migrated to managed distribution.
We'll have more information coming soon.
There’s quite a lot of information around but no definitive setup and scenario guides, so I thought I’d run this past the community for your thoughts and tips.
We support an Acute hospital who’s thirst for iPads seems unending! To help us manage them we’ve bought Airwatch, in conjunction with using Apple Configurator. There are essentially two scenarios we’re challenged with: a dedicated user / individual and a team or shared device situation.
The dedicated user or individual is easy enough – we get them setup with an Apple ID using their work email (to keep it separate from any home accounts) and enrol them into Airwatch without touching Apple Configurator. Users buy their own apps, although we’re hoping through the enhanced VPP to be able to offer this centrally. We are starting to remove the App Store though, and only provide a route to purchasing and installing apps via the internal Airwatch App Catalog, allowing us to risk assess apps prior to making them available. With our current setup, we’re losing out on some of the management functionality available with supervision, so we’re considering putting that step into the process first – supervise the device then enrol as normal. We don’t install apps with Configurator because we want to avoid the situation where users cannot update an app because it’s tied to our Apple ID.
The second scenario is one or more iPads shared and used by a group of staff (team based). We believe these should be locked down more tightly than for dedicated users. Quite often there is a need for some additional apps to be installed, so we were considering loading this via Configurator at the time of deployment. But this means any updates or new apps require the device be returned to IT for a refresh. So we’re considering setting up a team / generic Apple ID, which the target group of users own and maintain, but which allows them to receive apps and updates over-the-air. This would give them freedom to configure their own payment method, or allow us to assign apps purchased through VPP. I guess the only problem we’d encounter is hitting the limit (10?) on the number of devices an Apple ID can be associated with.
So, that’s where we are currently.
Any thoughts, suggestions and comments would be greatly appreciated!
As far as I know this is not advertised anywhere but confirmed directly with Apple last week that if you have a corporate-owned device and no access to the iCloud account a past employee used, you can also call AppleCare enterprise support and prove ownership to have the device unlocked on Apple's side directly. Here's a standard Activation Lock process I put together for our IT support team...
Resolving iOS Activation Locks
Apple offers a FAQ for Activation Lock at the following page:
iCloud: Find My iPhone Activation Lock in iOS7 (http://support.apple.com/kb/HT5818).
It is critical to understand that as of 10/13 there are only 3 means of preventing a NON-supervised iOS 7 device with Find My Phone enabled from locking activation:
1) Deactivate Find My Phone on device before erasing data (requiring access to device).
2) Remove device from the iCloud account has been activated with (requiring Apple ID credentials).
3) Remove Lock through Apple Enterprise Support (requiring proof of ownership).
To prevent activation lock out on company-owned devices that are returned/retired follow these steps:
Scenario 1: Device is Returned by Not Yet Wiped
Users/IT deactivates Find My Phone from Settings > iCloud > Find My Phone before erasing/wiping the device.
Scenario 2: Device is Returned by Already Wiped
User must follow Apple's deactivation directions, log into their iCloud account, and remove the device from their list of iCloud devices.
Scenario 3: Device is Returned, Already Wiped, Previous User Unknown/Unreachable
IT / Enterprise Mobile must call Apple Enterprise Support and put in a request to for activation lock reset (2-3 day expected turnaround)
Contact: 866-752-7753. Provide purchase date of device, invoice number of purchase, business name + postal address, and both IMEI and serial number of device (obtainable by tapping the "i" icon lower-right corner of initial iOS setup screen).
Please continue the discussion in our forum.
I have setup deployment of supervised profiles using apple configurator. IPads are still prompting upon turning them on for Language preference and WIFI connection. Is there anyway to preset those settings so that these prompts do not occur? I had been able to do just that when IPADS were at IOS 6, but have not been able to do this in IOS 7. Perhaps I am missing a setting somewhere.
The App Store is tonight listing an update to Apple Configurator, everyone's favorite iOS deployment tool. Today's update, 1.4.2, "improves configuration and MDM enrollment of Apple TV." The update to the free app is in the Mac App Store.
What? You didn't know that you can manage Apple TVs? Those little devices run iOS just like your trusted iPhones and iPads. And they accept many of the same configuration profile keys as their big brothers do.
To manage an Apple TV, you will need a micro USB cable. (Maybe you have one to charge that Android phone you never use.)
Launch Apple Configurator, then connect your Apple TV via USB. If you have a 2nd Generation Apple TV, USB is the only cable you need. If you have a 3rd Generation Apple TV (the one that does 1080p) you will need the power cable as well. Configurator will launch the "Apple TV Assistant."
(Now that said, I tried it and Configurator didn't see my Apple TV. Maybe it will work tomorrow?)
Are there any public MDM solutions (MDM providers that will provision profiles on an app store purchased app)? Once a user downloads, installs the app, and okays the provisioning, I need a service provider that will allow the .mobilconfig file to be created by user inputs and then returned from MDM for user to then install/download. I have looked into OSX profile manager but Im not sure how many devices / profiles it can support before crashing, and I dont like the ide of leaving the app in order to enroll via a url / browser.
Any direction and help is always appreciated.
Quote from Apple KB article found here:
Users with supervised iOS 6 devices
For devices that have not yet been updated to iOS 7, upgrade from iOS 6 to iOS 7.0.3 over the air. The devices will remain supervised.
Users with unsupervised iOS 7 devices
For devices that have already been upgraded to iOS 7 and lost supervision, AppleCare will create a profile to re-supervise your devices. This profile will require the serial numbers of the affected devices and verification of ownership. To verify that a device is supervised, see this article.
Collect the serial numbers of affected devices. To export the serial numbers of devices supervised by an Apple Configurator station:Optionally, if you want devices to be able to connect to a specific Apple Configurator station, export a Supervision Certificate. To export a certificate in Apple Configurator version 1.4.1 or later, hold down the Option key and choose File > Export > Supervision Certificate.
Go to the Supervise tab.
In the Supervised Devices list, select either All Devices or a Device Group which contains all the devices that have lost supervision. You can include a device even if you are not sure if it has lost supervision.
Choose Devices > Export Info....
Select Device Information and check the box for Serial Number.
Click Export and save the file.
Contact AppleCare and ask to speak to an Enterprise Support Advisor for instructions to submit your serial numbers and any necessary Supervision Certificates. AppleCare will require proof of purchase information if the devices were not purchased directly from Apple.
AppleCare will validate your proof of purchase information and create a customized Re-supervision Profile for your organization.
Update your devices to iOS 7.0.3.
When you receive the Re-supervision Profile, install it on your devices using the enclosed instructions.
After the necessary profiles are installed on your iOS devices, they will again be supervised.
Supervision Certificate A certificate that identifies your Apple Configurator station to an iOS device.
Supervision Profile A profile created by Apple Configurator used to supervise iOS 6 devices.
Re-supervision Profile A custom, Apple-signed profile used to re-supervise specific devices that lost supervision upon upgrading to iOS 7."
Today is a day that has been a long time coming! I will be testing and waiting a few days before I fully deploy!
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Comparison of MDM Providers
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