We are looking to deploy a large number of iPads with our in house app pre installed using the Apple Configuration application. That part is very simple and straight forward. Our iPads will primarily be in kiosk mode so in an effort to avoid confusion I am looking for a way that I could push updates for our in house app without user interaction. I know according to the Apple documentation on Wireless Distribution the user would be instructed to click on a link to initiate the update installation. So is there any way to wrap that manifest file into a profile that can be pushed to the devices?
I'm new to MDM but have been tasked by my organization in finding a solution to some mobile device issues we have been having. I've spent a pretty fair amount of time in the googleverse looking for potential solutions but the information out there is either sparse or beyond the scope of my knowledge.
We are a small organization in terms of out mobile IT footprint (<50 devices) and they are all iOS based (iPhone, iPad, iPad2). The main issue we have been managing our devices with EAS (exchange 2007) using basic authentication but have an AD policy mandating password changes every 45 days. Our primary issue stems when either our users can't get to a computer or they change their passwords on their computer and don't update the credentials on their mobile devices. What then occurs is the mobile device tries to connect using the expired credentials and locks out the users account.
In my reading some information has indicated that switching to certificate based authentication as opposed to the basic authentication could possibly alleviate our issue but didn't really see any conclusive information.
We don't really need many of the features provided by say AirWatch or MobileIron, though Centrify looked like it might be a good lightweight solution. I would really appreciate some insight into how I can prevent my users from getting locked out, as education doesn't seem to be a viable alternative in this case.
One of the big frustrations from an ongoing cost of managing enterprise apps is the cost associated with keeping your apps up to date for each new iOS OS revision and unfortunately iOS 5x and below don't allow MDMs to manage this.
Has anyone heard if Apple will allow MDMs to manage iOS updates in iOS 6?
As we move forward with enterprise applications (such as corporate travel apps, recommended commercial apps), the topic has come up regarding a software review process for mobile applications.
Does anyone have any insight they can provide? What are some things you look for when 'approving' an app for corporate use? Security? Permissions required? Update intervals, etc?
All companies deploying mobile devices have a mobile management strategy, whether they plan one or not.
Today's mobile management boils down to a trade-off between control and usability. The stronger the control, the less flexible and familiar the experience is for the user.
The slide above is from a talk I gave for Tekserve. It shows the relationship between five possible mobile management strategies: wild west, Exchange, Mobile Device Management, sandboxing, and VDI.
(footnote: These strategies are not exclusive. It is common to see a combination deployed in large or even not-so-large environments.)
By far, the most common mobile strategy is Wild West. Rather, we should call this a non-strategy. In the Wild West, iPads roam free. "Shadow IT" is the law of the land. Users have themselves figured out access to corporate email and documents. Dropbox is a common solution. No lock-screen passcodes burden their users. There is no uniformity to apps. There is no way to remotely remove data from a lost iPad. A thief would have unimpeded access to email, contacts, calendar, and documents.
Adding a thin layer of management is not difficult if your company uses a corporate email server. Microsoft Exchange and Google Apps for Business and Education have mobile management built in. This protection rides on top of Microsoft's Exchange ActiveSync Protocol, and requires nothing more than an "Exchange" type email account on the device. With this level of control, you get a number of helpful over-the-air abilities:
- Require passcode
- Require a complex passcode
- Lock device after X unsuccessful attempts to unlock
- Remove passcode
- Disable camera
- Erase device
The most significant of these is "require passcode," which enables Apple Data Protection.j
Mobile Device Management
Mobile Device Management, or MDM, adds additional controls on top of Exchange. Devices must be "enrolled" into MDM, usually using a web page or an app. MDM delivers all the features of Exchange, plus several more:
- Remotely set up email, VPN, calendar, identity certificates
- Send free and pre-paid apps to devices
- Send web bookmarks to devices
- Inventory devices for apps, usage info, and identities
- Configure features of email accounts not available in the UI: sandboxing, encryption
- Additional restrictions on iCloud, encrypted backups, FaceTime, the App Store, videos, and more
The MDM protocol is built into iOS by Apple and has been present since iOS 4. Apple continues to quietly expand MDM with each iOS revision.
There are a large number of MDM Providers, each building on Apple's common foundation. The differences tend to show up within the administrative console.
MDM takes more effort on the backend than Exchange. But apart from the initial enrollment, users do not experience a significant change to their experience of the device.
A Sandbox is a world within an app. Just like Las Vegas, whatever happens in the app, stays in the app. The app syncs content back to the corporate servers. So the company focuses its management efforts on securing that data within the sandbox.
Sandboxes can limit themselves to certain read-only documents pushed out from corporate. Or they can be close to entire OSes, with their own email and document editing. Unlike MDM, a sandbox environment can be fully FIPS compliant for those businesses who need this.
Sandboxes effectively segregate personal and corporate use. By their nature, all company work must be done within the Sandbox app. This can severely limit the options for users, who are no longer able to decide the best choices for their tools.
VDI is an option when Sandboxing isn't enough control. With VDI, the iPad uses a remote desktop protocol to control a desktop computer (usually Windows) running in a secure data center. So data isn't actually stored on the iPad itself. Unfortunately, the iPad makes a lousy replacement for a real mouse and keyboard. Mapping a desktop interface onto the multitouch display just doesn't fit well.
Each deployment comes with its own requirements. But in general, Mobile Device Management offers the best balance of strong management and familiar experience.
John Gruber's blog Daring Fireball has a great piece on the iPhone's five year anniversary.
The iPod’s success fooled almost everyone (including me) into thinking that Apple’s entry into the phone market would be similar. The iPod was the world’s best portable media player; the “iPhone”, thus, would likely be the world’s best cell phone.
But that’s not what it was. It was the world’s best portable computer. Best not in the sense of being the most powerful, or the fastest, or the most-efficient to use. The thing couldn’t even do copy-and-paste. It was the best because it was always there, always on, always just a button-push away. The disruption was not that we now finally had a nice phone; it was that, for better or for worse, we would now never again be without a computer or the Internet.
In other words, the iPad isn't a large phone. The iPhone is a small iPad.
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Comparison of MDM Providers
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