Revision of Casper Suite from September 26, 2011 - 1:11am

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Provider Info

Marketing Info

Casper Suite 8.0 integrates full iOS Mobile Device Management capabilities into the Casper Suite’s comprehensive Mac OS X client management solution. Additionally, version 8.0 of the Casper Suite features integration with Microsoft SCCM (more to come on that in the next two weeks) and runs on a variety of server systems, alleviating recent concerns about the discontinuation of Xserve.

Platform

The Casper MDM module is part of the Casper suite of tools for Mac OS X management. It is packaged as a Tomcat web application that runs on Mac OS, Windows, or Linux. Unlike many other vendors, Casper MDM manages nay iPhones, not RIM or Windows Mobile. This makes the interface much more streamlined and efficient, but perhaps inappropriate for diverse installations.

They have mimicked the iPhone Configuration Utility in the web app, allowing access to every configurable setting.

One of the best features is a web clip that can automatically be added to the configuration profile. The web clip points to the Casper server, which hosts an attractive "recommended apps" page. This page can include in-house apps to be downloaded directly, or links to the iTunes app store. Apps can be set to be downloaded automatically to the phone. The result is effectively a self-service, personalized one-click app store for users.

Packaging
Is the service hardware, software, or cloud?
SaaS: 
no
Appliance: 
no
Windows Software: 
yes
Mac Software: 
yes
Unix Software: 
yes
Virtual Machine: 
yes
Reseller Theming: 
no
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
yes
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Mandatory
Includes Minor Updates: 
yes
Includes Major Updates: 
yes
Includes Support: 
yes
Support
How and when is support provided?
12 x 5: 
yes
12 x 7: 
no
24 x 7: 
no
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
no
Role-Based Admins: 
yes
Standalone Server: 
yes
Fail-Over Capability: 
yes
Load Balancing: 
yes
Device Enrollment
What methods are available for enrolling devices?
iOS App: 
yes
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
User/Pass Upload: 
no
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Push Text Message: 
no
Advanced MDM Features
Less common mobile management features.
Start On Date: 
no
End On Date: 
no
Versioning: 
no
Rollback: 
no
Triggered by Inventory: 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
Vendor-provided iOS App(s)
Links to the iTunes app store
Administration Console
How can the system be administered?
Web-Based Administration: 
yes
Desktop-Based Administration: 
no
API or SDK for Administration: 
yes
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
yes
Alert When No Response: 
yes
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
yes
Microsoft BPOS: 
no
Good: 
no
Other Devices
What other devices can be managed by the platform?
Android (Other): 
no
Blackberry: 
no
Symbian: 
no
Windows Mobile: 
no
Windows Desktops: 
no
Mac Desktops: 
yes
Linux Desktops: 
no