MobileIron

Submitted by Aaron Freimark on September 25, 2011 - 1:55pm
Provider Info
Web Site: 
http://www.mobileiron.com
Phone: 
+1 877 819 3452
Supports iOS 7: 
Supports iOS 8: 

MobileIron was founded to bring simplicity to the chaos of mobility. Mobile will become the preferred communications and computing platform for end users to do their work. However, mobile introduces cost, risk, and usability challenges that traditional IT strategies cannot address. MobileIron’s approach is to simplify the problem by providing a complete security and management platform for mobile apps, docs, and devices that preserves the native experience for end users. We call this Mobile IT.

Value
MobileIron lets enterprises, educational institutions, and government:

Protect data
Mobilize apps and content
Preserve user experience and privacy
MobileIron gives IT the confidence that sensitive data will not be lost, while enabling the business to mobilize its workflow and end users to do their jobs more effectively. MobileIron’s customers are transforming their organizations through mobility. From day one, MobileIron’s focus has been 100% customer success through innovation leadership, customer support, and best practice development.

Background
MobileIron was founded in Fall 2007 with the belief that mobility would fundamentally change every business process in an organization. When MobileIron Version One was launched two years later it introduced several innovations, including the first mobile enterprise app storefront and the first BYOD controls for selective wipe and privacy. Since then, thousands of organizations have selected MobileIron as the platform for their mobile strategies, making the company the leading global provider of Mobile IT solutions for security and management. MobileIron is headquartered in Mountain View, California in the heart of Silicon Valley, with global offices in China, Germany, Hyderabad, Japan, Netherlands, Singapore, Sydney, and United Kingdom.

Packaging
Is the service hardware, software, or cloud?
SaaS: 
Appliance: 
Windows Software: 
Mac Software: 
Unix Software: 
Virtual Machine: 
Reseller Theming: 
Licensing
How do you pay for the service?
Recurring License: 
Perpetual License: 
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Mandatory
Includes Minor Updates: 
Includes Major Updates: 
Includes Support: 
Support
How and when is support provided?
12 x 5: 
12 x 7: 
24 x 7: 
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
Location-Specific Admins: 
Role-Based Admins: 
Standalone Server: 
Fail-Over Capability: 
Load Balancing: 
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
iOS App: 
Configuration Profile: 
Device Enrollment Program (iOS 7): 
User Authentication
What method exist to authenticate users?
Active Directory: 
Open Directory: 
Other LDAP: 
User/Pass Upload: 
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
Device Restrictions: 
Exchange Account Seeding: 
WiFi Configuration: 
VPN Info: 
Remote Wipe: 
Remove Passcode: 
Remote Lock: 
Push Text Message: 
Advanced MDM Features
Less common mobile management features.
Start On Date: 
End On Date: 
Versioning: 
Rollback: 
Triggered by Inventory: 
Geofencing: 
Allow custom XML: 
Supervised Device Features
These restrictions are applicable only on [[Supervision|supervised devices]]
Prevent Game Center: 
Prevent iMessage: 
App Lock (iOS 6): 
Global HTTP Proxy (iOS 6): 
Website White/Black-listing (iOS 7): 
Prevent Manual Profile Installation: 
App Management
Features focused on managing apps
Recommended App Catalog: 
Push Web Apps: 
Push Enterprise Apps: 
"Push" Retail Apps: 
Separate Managed and Unmanaged Data (iOS 7): 
Per-App VPN (iOS 7): 
Push App Configuration (iOS 7): 
Pull App Feedback (iOS 7): 
App Wrapping Available: 
App Developer SDK Available: 
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
VPP Licensing Integration (iOS 7) : 
Reassign App License (iOS 7): 
Vendor-provided iOS App(s)
Links to the iTunes app store
MobileIron Mobile@Work™ Client
MobileIron Web@Work
Administration Console
How can the system be administered?
Web-Based Administration: 
Desktop-Based Administration: 
iOS-Based Administration: 
API or SDK for Administration: 
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
Alert When No Response: 
Alert on Forbidden App: 
Data Export
Data available for export, to CSV, etc.
Device Status: 
App Inventory: 
Device History: 
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
Microsoft BPOS: 
Other Helpdesk: 
Other Devices
What other devices can be managed by the platform?
Apple TV: 
Android (Samsung): 
Android (Nexus): 
Android (HTC): 
Android (Other): 
Blackberry: 
Symbian: 
Windows Mobile: 
Windows Phone 7: 
Windows Desktops: 
Mac Desktops: 
Linux Desktops: 

Share your ideas

Firekai's picture

Firekai

Joined: Jun 18, 2012

Really should clarify to avoid confusion

Post by Firekai, Monday June 18 2012, 0:49 am
Your rating: None (1 vote)

We were looking at using MobileIron as our MDM solution, but ended up moving to a different vendor simply because we were informed by the reseller that MobileIron could support multiple platforms.

What they failed to tell us or clarify was that it did not natively support multiple platforms, rather you were required to purchase 3rd party software to include Android and Windows phones. We made it very clear that we expected the MDM to natively support other devices, not for us to purchase more software and therefore increase our admin overhead when it came to managing licenses.

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sginevan's picture

sginevan

Joined: Mar 14, 2013

Management, security and the native device experience.

Post by sginevan, Friday March 15 2013, 4:32 am
Your rating: None (1 vote)

Hi, my name is Sean, I work in Business Development for MobileIron. MobileIron is fanatical in supporting the native device experience on iOS, Android and Windows Phone 8. We can manage the native mail client on iOS and Windows Phone 8. For Android, there is no one mail client, so we manage the native mail clients on Samsung, Motorola and HTC. In addition to provisioning, we can selectively wipe these native device email experiences and provide access control to ActiveSync as a part of our product as well.

In addition, some customers desire a more "containerized" email experience where email is in a separate application. For this, we have support for third party email clients on both iOS and Android.

Finally, our security and management features are being extended to applications as well, allowing customers who write their own apps, beyond e-mail, to tie them to our management and security platform.

Please visit http://www.mobileiron.com for details. Thanks!

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lauricewilliam's picture

lauricewilliam

Joined: Aug 11, 2014

This looks good business

Post by lauricewilliam, Monday August 11 2014, 7:00 am
Your rating: None

This looks good business partner, with the right marketing plan, this will provide you better and comprehensive business management through mobile platform. Is this ideal for business startups? I have attended several expo, workshops, and even GenCon, but never seen such proposals like this.

"check us @ http://eatmywords.com/about/, our branding portfolio"

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duffjay's picture

duffjay

Joined: May 6, 2014
WWW

Not ready for education

Post by duffjay, Wednesday April 15 2015, 17:51 pm
Your rating: None (1 vote)

Caveat Emptor!

We have been running Mobile Iron for the past year. If you work in an enterprise, where your users are all adults, and - for the most part - capable of helping themselves, and figuring out how to get around MI's quirks and burps, then it might be a good fit. I know one of my neighbors works at Abbvie and says it's great. My co-worker's brother works for the US Post Office, and he says it's great.

But, our experience with Mobile Iron has been a nightmare. We are a public K-8 with 1,400 iPads in a 1:1 environment from 1st grade to 5th grade, plus some 7th grade. We require a lot of automation because the primary kids can not be expected to handle the complexities of an Apple ID. Many don't even yet know how to spell their own name, never mind read a prompt. We put in a lot of manual labor to make MI do work on all the iPads. That may be a shortcoming with Apple's APIs. However, once everything was set up perfectly, we expected it to STAY set up. It did not. Apps disappear. When we push apps to devices, they almost never actually show up there. We are required to return to the device and re-enroll it (reinstall the MDM Profile) in order to get the apps to load.

I believe their support infrastructure is also grossly overloaded. I would call in with urgent matters, and get ignored for days or even weeks. At one point I had to email their CEO to get a response.

Needless to say, after less than a year, we are evaluating competitors. Even though keeping Mobile Iron would be thousands of dollars cheaper, I am fairly certain we'll be tossing it into the bin.

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duffjay's picture

duffjay

Joined: May 6, 2014
WWW

Follow-up

Post by duffjay, Wednesday June 3 2015, 15:41 pm
Your rating: None (1 vote)

After still having issues a full year after implementation, we have moved to JAMF Casper.

Initial rollout of 76 devices has been less than smooth, thanks to Apple's limitations, but infinitely better than it was with Mobile Iron. A LOT of that can attributed to the fact that Casper's techs seem to know and understand how Apple's iOS licensing system (iTunes and App Store) work a LOT better than Mobile Iron does.

At least every problem we ran into with Casper was resolved in 48 hours or less, and no one has blamed my network, like MI did.

If you are rolling out iOS devices, and want to use Mobile Iron (because, hey - it's really inexpensive), you had better have a VERY firm grasp on how iOS works, and what AppleID's limitations are, BEFORE you deploy. I think, if MI had known what the Casper techs taught me, our MI deployment would have been much more successful.

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mafoe's picture

mafoe

Joined: Feb 11, 2012

Education solution based on Mobileiron

Post by mafoe, Monday February 22 2016, 5:38 am
Your rating: None

We developed a EDU solution together with German schools. Here is more info.

https://www.youtube.com/watch?v=eGUTSfKZaVc

We are working now on IOS with 9.3. API.

Ciao Marco

Ciao Marco

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duffjay's picture

duffjay

Joined: May 6, 2014
WWW

Casper rocks

Post by duffjay, Monday February 22 2016, 13:43 pm
Your rating: None (1 vote)

After nearly a year with Casper, I have learned a great deal about Casper, as well iOS, over the last year. In fact, I am now a Casper Certified Technician.

I am now quite certain the main reason for our failure with Mobile Iron was due to a bug in MI that was resolved while we were using it, as well as gross incompetence by AT&T's professional installation service.

The only way MI could have saved us as customers would have been to nuke and repave.

That being said, now that we are comfortable with what Casper can do with iOS, we have started looking at what it can do with OS X devices. Mobile Iron can't TOUCH Casper Suite in that category.

Not to mention JAMF Nation is Casper's online user community, which is loaded with thousands of people who have been running Casper for years, and are very eager to assist new users like me. Top it all off with Casper training and their annual user conference, and you see very quickly that the resources JAMF throws into the solution can't be beaten.

All in all, Casper is pretty amazing.

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Joel Ekstein's picture

I totally agree of being a

Post by , Thursday May 5 2016, 9:10 am
Your rating: None

I totally agree of being a great solution. They offer really good services with warranty on every purchase in their company.

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