Unable to install iOS 7.1.2 from Apple Configurator

Jess Murphy's picture

Jess Murphy

Joined: Feb 17, 2015
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Anyone know why Apple Configurator, both 1.6 and 1.7, fail to install iOS 7.1.2 to an iPad stating This device isn't eligible for the requested build in the console log files?

I have successfully prepared and supervised several other iPads of the same model, both older and newer manufacture dates, with the exact same setup in AC.

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HCCSC John H's picture

HCCSC John H

Joined: Oct 23, 2013
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In my experience once Apple

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In my experience once Apple releases a new iOS even using Apple Configurator and a device backup that will cause old iOS revs to not install. I truly wish in K-12 we could issue new units all on same iOS as the ones we issue in the fall. Currently we have no consistency in Classrooms on Student units with some still on say iOS 7.1.2 and then new issues on 8.1.3. This has caused usage issues in classrooms. And yes, we have the update OTA update option open for all students and do not block.

John Humphrey
Apple Support Specialist
Huntington County Community Schools
Huntington IN

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Jess Murphy's picture

Jess Murphy

Joined: Jan 16, 2015

I have 40 other iPads that

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I have 40 other iPads that are happy to stay at 7.1.2 and reload backups as long as Apple Configurator is setup to use that IPSW. It is only this one unit that is not playing well.

Could it be that this particular iPad never had 7.1.2 on it, therefore Apple's activation server denies the request?

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HCCSC John H's picture

HCCSC John H

Joined: Oct 23, 2013
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That never worked for me and

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That never worked for me and when I called Apple Support I was told that was not possible as when they distribute a new iOS they destroy the activation keys for any older iOS. Why it worked for you must be that no newer iOS was ever installed on those. In our case we went thru so many AppleCare replacement units that trying to stabilize on one iOS was impossible.

John Humphrey
Apple Support Specialist
Huntington County Community Schools
Huntington IN

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