Adding Existing iOS and macOS Devices to your DEP Account

taylor's picture
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We regularly receive questions from our customers asking if it's possible to add the Apple devices they already own to their DEP account. We had a chance to speak with Apple Business Services recently to understand the specific situations where this is possible and want to share it with anyone who it might be of use to:

http://simplemdm.com/2016/07/12/add-existing-apple-devices-to-your-dep-a...

Taylor
simplemdm.com

iOS 9.3 gave us iOS 10's enterprise management features — six months early

Your rating: None (2 votes)

Hello again all! Sorry I haven't been posting up-to-the-minute updates from WWDC as I have in the past. The new company has me pretty busy. However I did attend yesterday's presentation on What's New in Apple Device Management. Apple has already posted a video of the presentation online.

The session was mostly a recap of what arrived in iOS 9.3. There's a good reason for that: iOS 9.3 delivered an uncommonly huge number of new features for enterprises. The way I see it, it's like we got to open our presents early.

There are a handful of new things in iOS 10, too. If you want a summary, I recommend Jack Madden's recap.

What are your thoughts?

Apple Fixes Custom B2B VPP Functionality in iOS 9

taylor's picture
Your rating: None (4 votes)

iOS 9 was plagued with a bug that prevented customers from deploying VPP licenses of Custom B2B apps directly to devices using the new iOS 9 device-level assignment feature. This was a widespread bug that affected all MDM products.

Just today, Apple released iOS 9.3.2. In the release notes there's a fix that references this bug. Looks like Custom B2B apps should be device-assignable now.

More info here:

http://simplemdm.com/2016/05/16/apple-releases-ios-9-3-2/

Here are the original Apple release notes:

https://s.yimg.com/ny/api/res/1.2/GFxDOHzGclAf.eDbNj6ixg--/YXBwaWQ9aGlna...

Use MDM Lost Mode (no Apple ID required)

taylor's picture
Your rating: None (6 votes)

iOS 9.3 supports a feature called Managed Lost Mode. This allows you to put a supervised device in lost mode via MDM without the need for an Apple ID. Also supported is location tracking while the device is in lost mode. This is a boon for companies trying to eliminate their dependency on individual Apple IDs.

Here's a writeup with more information about managed lost mode:

http://simplemdm.com/2016/05/03/ios-9-3-lost-mode-per-device-app-deploym...

Taylor
simplemdm.com

Exchange profile password expiry

wchestnutt's picture
Your rating: None (6 votes)

Hello,

So in our environment we have an MDM platform which deliveries a exchange payload. All the information is completed apart from the password field as this expires every 90 days as per our corporate policy.

We also have account changes locked down as we don't allow personal email or apple IDs.

What I am experiencing so far is that when an exchange password expires, the user never gets prompted to input the password again, and doesn't have access to the account (due to the lock down) so they can't update the password!

Does anyone have a clever way of managing this other than moving users into a permissive policy group periodically?!

Thanks!

Avoid second Apple ID login when supervising with apple configurator.

odaugaard's picture
Your rating: None (5 votes)

Hi,

I have iOS 9.3.1 on an iPad which I am supervising via Apple configurator. It is not DEP enrolled.

I am looking into the what the optimal enrollment flow might be when we need to deploy several hundreds. (If they are not DEP enrolled).

When executing the supervision proces via Apple Configurator 2 then it is activating the iOS devices with the apple ID I am currently logged on with in Configurator. Everything progresses as expected and I end up with a device supervised by my organisation.

However, I am forced to log in with my apple ID AFTER the actual activation. Am I doing something wrong or is the some way of skipping this step?

The purpose of supervising is to avoid no entering the organisation Apple ID several times, which works for activation but iOS still requires me to log in with an apple ID to access iCloud, iTunes, App Store etc.

Building an Update station for iOS

garethismyname's picture
Your rating: None (4 votes)

Hello everyone,

Hoping someone here has an idea for me. I work with an IOS reseller and we provide technical support to end users. At the moment we use a caching server in each store, and mix that with manually updating customers iOS devices via iTunes. This is a huge part of the business, and we are inundated with customers requiring updates. This means our techs spend all their time updating devices rather than helping customers with tech queries.

I have looked into bring Apple Configurator 2 to streamline and improve the process, but does anyone have any better ideas on how to build a dedicated updates station? Apple Config 2 workflow works really nicely, but management don't want customers data to backup to our devices so I'm a bit stuck.

All we need it to do is: Plug device in, updates device. Preferably by itself. We can do it manually, but anyone have any better ideas?

Thanks in advance!

G

APNs with Always-On IKEv2 VPN

RDowson's picture
Your rating: None (3 votes)

We have an always-on IKEv2 VPN with a Global HTTP Proxy profile pointing to our internal proxy server.

We are using AirWatch in the cloud to manage the devices.

When the VPN is on APNs doesn't seem to be connecting the devices.

We have opened up the full 17.0.0.0/8 address block into our environment for TCP ports 5523, 2195, 2196 and 443 as described in this apple document - https://support.apple.com/en-gb/HT203609

Do we also need to apply the rule the other way so that the devices can connect back to APNs?

AirWatch seem to suggest that the devices don'e connect back to APNs and instead connect straight back to the console.

Can someone help with this please?

All the new stuff for enterprises in iOS 9.3

Your rating: None (10 votes)

Apple's released iOS 9.3 about a week ago, then pulled it for many devices, then re-released it yesterday, hopefully for good. There's a LOT of new features for enterprise in here, and we'll try to break it down for you.

Some of these features require MDM support, so you will need to wait for your MDM to support them. Others only need a configuration profile which you can create with Apple Configurator 2 or by hand (if you are adept at manipulating XML), and then distribute using your MDM. Apple's configuration profile reference is now a public document.

ALL of the new commands require Supervision on your devices to prove that they are corporate-owned. Supervision is available by the Device Enrollment Program, or by the Mac software Apple Configurator, or by using the cross-platform GroundControl (disclaimer: that's my company).

Lost Mode

Requires MDM Support
Supervised Only

Allows MDM to retrieve the longitude and latitude of a device marked “Lost”, and displays custom text (such as a phone number) on the lock screen. Seems to be the enterprise version of “Find My iPhone” without the hassles of Apple IDs and activation lock.

Home Screen Layout

Configuration Profile: Example
Supervised Only

Enforce home screen icon positions, locking apps in place and making them undeletable.

App Whitelist and Blacklist

Configuration Profile: Example
Supervised Only

Prevents apps listed (including all built-in Apple apps except Settings and Phone) from being shown or launchable, or specifies a whitelist of apps that are the ONLY ones that can launch. If you try to include Settings in the payload the device will reject the configuration profile. This is a long-awaited feature and we're happy to have it (although we wish it could hide Settings too).

Shared iPads & Education Features

Configuration Profile & MDM support required
Supervised Only with new shared device mode

Now labeled a “Preview”, Shared iPads are initially being promoted by Apple for education use only. Setup involves multiple steps, and requires several tools. There's a new Apple School Manager system that's a bit like DEP and a bit like our Apple ID Batch Creator. We’ll explore this more in the future. Allows a school to specify users & classes & groups, assign these to specific devices, and log out users from devices.

Set Notifications

Configuration Profile
Supervised Only

Specify which apps should get which notification types (none, banner, modal alert, etc.)

Lock Screen Text

Configuration Profile: Example
Supervised Only

iOS 9.3 now prints (very) small text at the bottom of the lock screen. Two configuration profile keys allow administrators to specify additional information: an Asset Tag and and an "If Lost..." message.

New Restrictions

Configuration Profiles
Supervised Only

New restrictions to block the Apple Music service, block iTunes Radio, prevent changes to Notifications settings, and to restrict Safari password saving to specified domains only.

About the security content of iOS 9.3

Your rating: None (2 votes)

Apple has published a list of security updates in iOS 9.3: https://support.apple.com/en-us/HT206166

Iphone Configuration utility for Windows?

neeraj79's picture
Your rating: None (1 vote)

I am looking to deploy wifi connection profiles to iOS 9 users in my company. It looks like there was a utility called IPHONE CONFIGURATION UTILITY available for earlier IOS versions but it's not available anymore. Can someone pls advise what tool can i use on a windows platform (preferred) to create such wireless connection profiles for mass deployment ?

Thanks in advance

New MDM Features in iOS 9.3

taylor's picture
Your rating: None (7 votes)

There's been a lot of press on the new features coming out for iOS 9.3, but most of this hasn't covered the more subtle, MDM functionality enhancements. Namely:

  • Ability to enable/disable apps from running
  • Ability to reconfigure icon layout on the Home Screen
  • Control over notification settings
  • Additional restriction options
  • Safari auto-fill domain control

We go into more depth in the following article:

http://simplemdm.com/2016/03/04/ios-9-3-to-bring-new-mdm-features/

Feel free to respond, I'll answer any questions the best that I can Laughing out loud

iOS MDM profile renewal

bugmeister's picture
No votes yet

Hi,

I was wondering whether anyone can explain what's meant to happen when a managed device's MDM profile is close to expiry.

Should it auto-renew somehow? I ask because in the past I've seen iOS show a Renew button (which never worked for us), and we're constantly getting cases where devices had expired management profiles and need to be re-enrolled (surely re-enrollment isn't how the whole renewal process has to work) .

Thanks
Peter

Installing App Remotely, Gotchas

taylor's picture
Your rating: None (5 votes)

Wanted to share a useful article on how one can deploy apps to iOS devices remotely. It's geared for those of us who haven't had as much experience with MDM, VPP, and Supervision and are looking for an explanation on the different moving pieces. It also includes a few helpful tips on avoiding some of the annoying gotchas.

Here's the link: http://labs.wrprojects.com/install-apps-remotely-to-ipads-and-iphones/

MDM feature request

spurtipreetham's picture
Your rating: None (1 vote)

Hi,

Can you help me understand what MDM feature you use the most?
Also, If any MDM features you think are important and are missing from current MDM vendors(Can also be about features which are not well implemented).

Appreciate your replies.

Thanks,
Preetham

Comparison of MDM Providers

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